*Satisfaction Guarantee: We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer-care consultants at 1-800-277-5228 for a return authorization within 30 days of receipt. Please note, your return authorization number will expire 15 days after issuance. Please follow these easy steps. Step 1 Enter the RAN conspicuously on the packing slip you received with your shipment and return it with your return package. You could make a copy and keep it for your records. Step 2 Affix a Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition. PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. Return Policy on Free Goods and Free Shipping and Free Gift Wrapping: Purple Mountain Baby often promotes with Free Goods, i.e. - Free Leather Baby Shoes with purchase requirements or Free hat with sweater. Returns must include the Free Goods and everything must be in resaleable condition. Free goods have a retail value which will be charged to your credit card if not returned complete, with all packaging and unused. Purple Mountain Baby promotes with Free Shipping. Shipping charges are not credited. The Shipping charge will be deducted from your credit/refund. If you have any questions please fell free to contact us at purplemtn7@aol.com. Purple Mountain Baby promotes Free Gift Wrap on select items. When an item is returned that included Free Gift Wrap a charge of $5 is applied if a refund is required. The $5 Gift Certificate will be given upon request. How long before I receive my refund? After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit. Can I return personalized items? Due to the nature of these items (i.e. they cannot be resold,) personalized items and gifts are non-returnable and non-refundable. Can I return edible items? Due to the nature of these items (i.e. they cannot be resold,) edible items are non-returnable and non-refundable. Do you charge restocking fees? Orders returned within 30 days of receipt will not be charged a restocking fee. Items received after 30 days may be subject to a restocking fee. Purple Mountain reserves the right to determine the restocking between 25%-40%. What if I received my order, but some items are damaged? Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-800-277-5228 at your earliest convenience, but no later than 5 days after the package was delivered. A customer-care specialist will help you file a claim with Fed Ex.

*The policy for wholesale accounts differs from online retail policy.