Policies:

All sale items are final sales.

Purple Mountain
Director of Customer Service
Parrish, FL 34219

Contact Us 

Ordering

How do I place an order online?

Ordering is easy and convenient. Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.  All transactions are processed through Paypal.  No exceptions.

Can I place orders by phone?

Orders must be placed online for security purposes.

Can you "rush" my order?

The delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please put a note on your order. We will do everything we can to accommodate your request whether it is rushing processing, expediting shipping or both!  Handmade items take at least 3 days to process so please keep that in mind.

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order.  We begin processing order almost immediately upon receipt. Therefore changes are not usually possible. We strongly suggest you send an email as soon as possible to discuss any issues so we can accommodate your request. If an order is in processing, no changes can be made..

What if my order is undeliverable?

If Shipper is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by Shipper to redeliver the package.

Return Guarantee and Exchanges

What is your return and exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order.  All handmade items are considered custom orders as they are made for you when you order the item. Unfortunately, we do not take returns on custom orders.  All sale items are Final Sales.  We inspect every item before shipping. Please call with specific issues.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. 

What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there is any damage, please call us Mon-Fri 10AM - 6PM EST at 800-277-5228 at your earliest convenience, but no later than 5 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer relations specialist will help you file a claim with Shipper if needed.

Do you ship to Post Office Boxes?

Yes, we can ship to PO Boxes via USPS. We also ship FedEx Ground which requires a physical address for delivery.

How are Disputes Resolves?

All disputes arising from this website or transactions between Purple Mountain and any party must be resolved in Florida Court. By ordering on the purple mountain handmade website purchaser automatically agree to the terms of the website. By viewing this website viewer agrees to the terms.

Contact Us

Email us anytime.

Revisions to This Policy

Purple Mountain reserves the right to revise, amend, or modify this policy and other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted here.