Policies:

All sale items are final sales.

Purple Mountain Baby
Director of Customer Service
Parrish, FL 34219
Phone toll free 1-800-277-5228
Contact Us 

Ordering

How do I place an order online?

Ordering is easy and convenient. Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

Can I place orders by phone?

We accept phone orders toll-free at 800-277-5228. Our customer relations advisors are available Monday through Friday 10AM to 8PM EST to answer your questions. We'd love to talk to you!

Can you "rush" my order?

The delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call us at 800-277-5228 Monday through Friday 10AM to 8PM EST. We will do everything we can to accommodate your request whether it is rushing processing, expediting shipping or both!

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt to verify the details of your order.  You may make changes or cancel your order as long as the order is not in processing and has not been personalized. We strongly suggest you speak with a customer relations representative Mon-Fri 10AM - 8PM EST at 800-277-5228 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. If an order is in processing, no changes can be made..

What if my order is undeliverable?

If Shipper is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by Shipper to redeliver the package.

Return Guarantee and Exchanges

What is your return and exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer relations consultants at 1-800-277-5228 for a return authorization within 30 days of receipt of your order. Please note, the order must be returned within 30 days of issuance of return authorization. Please follow these easy steps.

Step 1
Enter the return authorization number (RA#) in the appropriate space provided on the return label which is part of the packing slip you received with your shipment.

Step 2
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

How long before I receive my refund?

After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.

Do you charge restocking fees?

In order to receive a RA# for return, you must contact us within 30 days of receipt. We will not charge a restocking fee on these returns.

What if I received my order, but some items are damaged?

Please inspect all items carefully when you receive your order. If there is any damage, please call us Mon-Fri 9AM - 8PM EST at 800-277-5229 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer relations specialist will help you file a claim with Shipper if needed.

Do you ship to Post Office Boxes?

Unfortunately, we cannot ship to PO Boxes. We ship FedEx and are required to have a physical address for delivery.

How are Disputes Resolves?

All disputes arising from this website or transactions between Purple Mountain and any party must be resolved in Florida Court. By ordering on the purple mountain baby website purchaser automatically agree to the terms of the website. By viewing this website viewer agrees to the terms.

Contact Us

If you have any questions and would like to speak with a customer relations advisor, you can contact us by:

Phone: Call us anytime during normal business hours, toll-free at 800-277-5228. We're here Monday through Friday 10AM to 8PM EST to serve you!

Revisions to This Policy

Purple Mountain Baby reserves the right to revise, amend, or modify this policy and other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted here.