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We Accept

To shop our complete line of craft supplies please visit us on etsy.

HAPPY5 Coupon Code for 5% off  - Minimum order of $20 to qualify.

Online orders must be placed by adults 18 and older only. products are for ages 15 and older.

Flat rate shipping $6.95 (US destinations)

Exchanges only.  Please read our Policies.  Items are sold by the piece unless otherwise noted in the listing.

Happy Crafting!

 

 

 

Shop Policies

  Cancellation Policy:

 

 

We tend to ship immediately therefore we have a no cancel policy. We apologize but since most customers want their orders shipped the same day we must adhere to this policy.

 

Refunds and Exchanges

 

Sale Items are Final Sales, unless an exception is made via email.

 

We want all of our customers to be happy with their purchase. We will do everything we can to try to fix a problem should one occur.

 

Please open and inspect your order right away. We need to hear from you within 3 days of delivery of your order if you have any errors or problems with your order.  If we do not hear from you within 3 days of delivery then you are agreeing that everything is fine and sales are final. We can not be responsible for items ordered for shows that do not pan out well or kits for Christmas gifts that were never made.

 

We set our prices low for small quantities in order to help our customers play it save when they need to.

 

Please let us know if you are having an issue with your purchase. We have an exchanges only policy. All exchanges must be received back to us within 10 days of purchase to be eligible for an exchange.  There is a 15% restocking fee.

 

Items must be in the original packaging if there is packaging. No exceptions.  Buyer must cover shipping and insurance to send the item back.  If items are not in original condition we will not accept them for the exchange so please do not send back anything that is not exactly as you received it.  Please include a copy of your original receipt so we know who the return is from, including order date, order number, etc. A copy of the receipt along with the return is required. Please include a notation on the receipt for the items to be exchanged for.

 

If you would like the items swapped out due to an error in ordering we will gladly ship out your replacement items. We reserve the right to request shipping fees to resend the items to you.  If the error is on our part we will ship your replacement at no cost to you. If you place a reorder we may be able to add your swapped item at no additional shipping charge.

 

Shipping fees are not refundable.  Buyer is responsible for all shipping fees.

 

FLAT RATE SHIPPING EXCEPTIONS:

Flat Rate shipping applies to orders up to $300. A separate invoice will be generated through Paypal for orders over $500 or any combination of orders over $300 submitted in a single month.

 

ARTISAN CRAFT SUPPLIES / FINISHES /  MEASUREMENTS/ EXPLAINED

 

Most of our items are made in China. Items are made in batches. Each batch can vary  slightly in color and other features.  As artisan crafters ourselves  - for over 25 years - we inspect each batch of inventory as it arrives and we try to add comments and updates to the listings. It is hard for us to know which batch each customer has had previously. When we evaluate each item we always ask ourselves if we would use this item in our own crafts. Then we ask ourselves if the price and quality seem appropriate. Please be reminded that these are craft products and craft jewelry products. These items are not jewelry or fine jewelry products. The word, "craft" is an important descriptor.

 

Some buyers who make the decision to purchase a supply which costs .25-.1.00, for example, must realize that the item is certainly not going to be to the standard of a much more expensive supply that may cost 4-10X more.  These are just examples of costs, but it is not reasonable to think that the quality of a .30 cent ring base should meet the quality of a $3.00 ring base, for example. The precision of the pad or the precision of the band could not possibly be equal.  Please keep this in mind as we will not be responsible for dissatisfaction based on unreasonable expectations or artistic characteristics perceived as flaws. if we would use the craft supply then our policy it that it is not eligible for a refund or replacement.

 

MEASUREMENTS - Craft pieces have descriptive measurements which can vary  within the craft industry. Some people refer to items in inches and others talk in millimeters. Often times, for example, 1 inch and 25 mm are used interchangeably even though they are not the same measurement. Sometimes a bezel will have a measurement and the corresponding glass will have the same measurement, as in the  case of a 30mm pendant tray, for example.  Of course, a 30mm piece of glass would need to be slightly smaller to actually fit into a 30mm pendant tray.   We try very hard to offer items that work together and we can not be responsible for slight variations in size descriptions. We pride ourselves on our analysis of every product we offer and can not be responsible for buyers who look for reasons to beat the system. It is the responsibility of the buyer to ask before they purchase if they need clarification on inside measurements versus outside measurements or any other detail that may arise. We will not refund based on these types of artisan characteristics.

 

We welcome your questions and will not be responsible for dissatisfaction resulting from artisan characteristics perceived by the buyer as flaws. 

 

 

If you plan to send an item or items back for exchange please be sure you meet the terms of the policy as outlined here. We will not be responsible for buyers who do not follow rules. Period..

 

SAFETY & LEGAL:

 

Our items are intended for adult purchases and to be used by adults.  Small pieces can be a choking hazard to young children. We sell only to adults over 18 years of age. By purchasing you agree to keep items away from children and indemnify seller of any and all liability. Buyer agrees to release Seller from any liability when making the decision to purchase.

 

By making the decision to purchase our items you agree to be responsible for all laws in your state and country applicable to the safety and handling of the products. Please ask questions if specific issues are not stated in my listing. We try very hard to offer safe products for adults. We look for lead safe, nickel free, cadmium free products. We can not possibly test every product ourselves and must rely on the information provided by the manufacturers we purchase from. Please ask if you are not sure.  If you are unsure about whether an item is right for you or safe enough for your purpose then we suggest that you request a sample and inspect and test the item to see if it will meet your specific need.

 

By purchasing from this site you indemnify Purple Mountain from any and all harm.

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